Delivery & Returns
Delivery Information
Click on the tab below to select your region
South African Addresses:
Serene Premium ships orders to any address within South Africa. Delivery time may vary. Shipping orders will only be processed at our Vereenging Office.
Processing Time:
Our processing time is usually between 24 – 48 hours once payment has cleared.
Delivery Time:
While we strive to deliver your orders as soon as possible, please take the following into account:
Delivery time for major city areas: 1 to 5 working days
Delivery time for rural and outlying areas: 4 to 14 working days
***Due to the ongoing lockdown, courier services and suppliers may have delays. Please allow an additional 3 to 7 working days on top of the current estimated delivery times on all orders.
Shipping fees:
We charge a flat rate of R120 for shipping to anywhere in South Africa.
International Addresses:
Serene Premium ships orders to a large selection of countries. Delivery time may vary. Shipping orders will only be processed at our South African Office.
Please click on the arrow below to expand a list of countries we ship to.
- Algeria
- Australia
- Bahrain
- Belgium
- Bosnia
- Brazil
- Canada
- Egypt
- France
- Germany
- Greece
- India
- Italy
- Jordan
- Kuwait
- Lebanon
- Malaysia
- Morocco
- Mozambique
- Netherlands
- New Zealand
- Pakistan
- Qatar
- Russia
- Saudi Arabia
- South Africa
- Spain
- Sweden
- Switzerland
- Turkey
- UAE
- UK
- USA
- Zambia
Processing Time:
Our processing time is usually between 24 – 72 hours once payment has cleared.
Delivery Time:
While we strive to deliver your orders as soon as possible, please take the following into account:
Delivery time: Approximately 1-5 weeks
***Due to the ongoing pandemic, courier services and suppliers may have delays. Please allow an additional 1-3 working weeks on top of the current estimated delivery times on all orders.
Shipping fees:
International addresses outside of South Africa: We charge R700 for the first item, thereafter R350 per additional item. Any tax/vat or duty fees etc. is the sole responsibility of the purchaser. Serene Premium will not be held accountable for any additional fees incurred.
All amounts displayed are in South African Rand unless stated otherwise.
Orders:
Please contact us directly for bulk orders. info@serenepremium.co.za
We reserve the right to cancel any order.
Return Policy
Refunds and Exchange Policy
All products have a 7 day money back guarantee as long as the products remain unopened and unused at all, proof of purchase (invoice) must be supplied and the products must still be in their original packaging.
Products incorrectly supplied or damaged will be replaced at no additional cost. If a replacement is not possible (due to quality issues, or being discontinued), a full refund will be given.
Serene Premium is not responsible for any damages caused during shipping. All products are packaged securely before leaving our offices.
Serene Premium is not responsible for any shipping costs incurred. There will be no refunds on shipping. The customer is responsible for arranging shipping for any returns.
To request a refund:
- Send an email to info@serenepremium.co.za with the subject: REFUND / EXCHANGE
- Tell us your reasoning for returning the item.
- Once your return has been approved, we will issue a refund following 7 days of the approval.