Returns & Refunds Policy (Bonus)

7-Day Return Window
You have 7 days after receiving your item to request a return.

Eligibility
To be eligible, items must be unused, unworn, with tags, in original packaging, and include the receipt or proof of purchase. Certain items cannot be returned (see below).

How to start a return
Email info@serenepremium.co.za with your order number, item(s), and reason for return.

Once approved, we’ll send you return instructions and (where applicable) a return label. Items sent back without prior approval will not be accepted

Damages & issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate and make it right.

Exceptions / non-returnable items

• Custom/personalized products or special orders
  
• Sale items and gift cards are non-returnable
  If unsure about a specific item, contact us at info@serenepremium.co.za

Exchanges
For the fastest exchange, return the item for a refund once approved and place a new order for the desired item.

Refunds
We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 7 business days. Processing times by your bank/issuer may vary.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact info@serenepremium.co.za