Shipping policy

Shipping Policy

Last updated: October 2025

1. General Information

Serene Premium ships orders within South Africa and to a large selection of international destinations.
All orders are processed and dispatched from our South African office in Vereeniging once payment has cleared.

We strive to ensure your order reaches you promptly and in excellent condition. Delivery times and fees vary by destination.

2. Processing Time

Orders are usually processed within:

Local (South Africa): 24 – 48 hours

Once processed, you’ll receive a shipping confirmation email with your tracking information.

3. Domestic Delivery (South Africa)

Region	Estimated Delivery Time
Major city areas	1 – 5 working days

During peak seasons, public holidays, or courier disruptions, please allow an additional 3 – 7 working days for delivery.

Flat-Rate Fee: R120 for deliveries anywhere in South Africa.

4. International Delivery

Countries We Ship To

Algeria • Australia • Bahrain • Belgium • Bosnia • Brazil • Canada • Egypt • France • Germany • Greece • India • Italy • Jordan • Kuwait • Lebanon • Malaysia • Morocco • Mozambique • Netherlands • New Zealand • Pakistan • Qatar • Russia • Saudi Arabia • South Africa • Spain • Sweden • Switzerland • Turkey • UAE • UK • USA • Zambia

⏱ Estimated Delivery Time

Approximately 1 – 5 weeks, depending on destination and courier network.
Due to international customs and pandemic-related slowdowns, please allow an additional 1 – 3 weeks on top of the estimate where applicable.

Shipping Fees

Please contact us to receive international shipping rates

All prices are shown in South African Rand (ZAR) unless otherwise indicated.

Taxes, import duties, and customs fees are the sole responsibility of the purchaser. Serene Premium will not be liable for any additional charges incurred by destination customs authorities.

5. Order Tracking

A tracking link will be emailed once your parcel has been dispatched.
If you do not receive tracking details within 72 hours of dispatch, please contact info@serenepremium.co.za

6. Bulk & Special Orders

For bulk, wholesale, or large custom orders, please email us at info@serenepremium.co.za for a shipping quotation and lead time confirmation.

7. Delays & Exceptions

Serene Premium is not responsible for delays caused by:

Courier backlogs or incorrect delivery details
Customs clearance times for international shipments
Weather, strikes, or other events beyond our control

We will, however, assist you in liaising with the courier wherever possible.

8. Order Cancellations

We reserve the right to cancel any order at our discretion (e.g., stock unavailability, suspected fraud, or payment issues). Any payments made will be refunded promptly where applicable.