Terms of service

Serene Premium – Terms of Service

Last updated: October 2025

OVERVIEW

Welcome to Serene Premium! The terms “we”, “us” and “our” refer to Serene Premium.
Serene Premium operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).
This online store is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your province or country of residence and have given consent for any minor dependents to use this website under your supervision.

To access or use our online store or purchase any of our products or services, you may be asked to provide certain personal details, such as your name, email, billing, payment, and shipping information. You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately, including color, size, and design. However, the actual product colors may vary depending on your device or screen settings.

All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered at our sole discretion.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the items in your cart. Serene Premium reserves the right to accept or reject any order for any reason, including suspected fraud, product unavailability, or pricing errors.

An order is confirmed once payment has been successfully processed and you receive an order confirmation email.

Please review your order carefully before submission. Once confirmed, orders may not be modified or cancelled. For information on returns or exchanges, refer to our Delivery & Returns Policy.

All purchases are intended for personal use only and not for resale.

SECTION 4 – PRICES AND BILLING

All prices are listed in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable.

We reserve the right to change prices or promotions without prior notice. The price charged for your order will be the one displayed at checkout at the time of purchase.

Shipping fees and delivery charges (if applicable) are added at checkout.
You agree to provide accurate payment and billing details and authorize us to charge your selected payment method for all purchases made through our website.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch orders promptly after payment confirmation. Delivery times are estimates only and are not guaranteed.
Once your order is handed over to our courier, ownership and risk transfer to you.

Serene Premium is not liable for delays caused by courier companies, customs, weather, or events beyond our control.

For detailed information, please review our Delivery & Returns Policy.

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, Serene Premium and/or its licensors own all intellectual property rights for material on this website. All rights are reserved.

You may access this website for personal, non-commercial use only.
You may not republish, reproduce, duplicate, sell, or distribute any material without written permission from Serene Premium.

SECTION 7 – CUSTOMER COMMENTS AND FEEDBACK

You may submit comments or reviews on our products. By doing so, you grant Serene Premium a non-exclusive, royalty-free license to use, reproduce, and display those comments in any media.

You agree that your comments:

Do not infringe on third-party rights or contain unlawful or offensive material.
Will not be used for commercial solicitation or spam.

We reserve the right to remove any comment deemed inappropriate or in violation of these Terms.

SECTION 8 – OPTIONAL TOOLS

You may be provided with access to third-party tools or features that we do not control.
We provide such tools “as is” and “as available” without any warranties or endorsement.
Your use of these tools is entirely at your own risk.

SECTION 9 – THIRD-PARTY LINKS

Our website may include links to third-party websites or services. These links are provided for your convenience.
Serene Premium has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites.

SECTION 10 – PRIVACY POLICY

All personal information collected through our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your data in accordance with the Protection of Personal Information Act (POPIA).

By using our Services, you consent to our collection and processing of your personal data as described in the Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, or availability.

We reserve the right to correct these errors, update information, or cancel orders if any details are incorrect—without prior notice, including after submission of your order.

SECTION 12 – PROHIBITED USES

You agree not to use this website:

For any unlawful or fraudulent activity.
To violate intellectual property rights.
To upload viruses or malicious code.
To spam, phish, or interfere with website functionality.
To transmit false or misleading information.

We reserve the right to suspend or terminate your access if these terms are violated.

SECTION 13 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without any warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted, secure, or error-free operation of the website.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, Serene Premium shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of our website, products, or services.

This includes, but is not limited to, loss of data, profits, goodwill, or other intangible losses.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Serene Premium, its affiliates, partners, and service providers from any claims, damages, or liabilities arising from your violation of these Terms or misuse of our Services.

SECTION 16 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of the South Gauteng High Court or another competent South African court.

SECTION 17 – CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms of Service. Changes will take effect immediately upon posting. Your continued use of our Services constitutes acceptance of those changes.